We really dislike charging clients for services we do not provide. However, because we schedule on a first-come, first-served basis, we may have to turn down other people once you have been scheduled. When you cancel at the last minute, you lose out on a massage, we lose out on work, and more often than not someone else loses out on a massage. For these reasons we have a cancellation policy.
A credit card number will be taken at the time of booking to hold your reservations. Except in the case of a true emergency all cancellations within 6 hours of the requested start time, as well as all no shows, will be charged 100% of all scheduled treatments. Please note that all treatments must start and end on time. Our therapists always arrive 15 minutes early so that they can set up and begin on time. We will wait for you for 15 minutes from the requested start time. If we don’t hear from you then it will be considered a no show. If you arrive for your massage within the allotted 15 minutes, we will give you your remaining time.
By booking your appointment with us you are agreeing to the above policies.
Between December 21st and January 5th, and for President’s Day Weekend, all cancellations within 24 hours will be charged in full.